FREQUENTLY ASKED QUESTIONS
In Yayoi Kusama: All the Eternal Love I have for the Pumpkins, you will enter one of artist Yayoi Kusama’s signature immersive Infinity Mirror Rooms which features one intimate, room-sized installation. Learn more about how to get the most out of your visit to this surreal landscape below.
Why do DMA Members need a ticket?
- Due to the popularity of the artist and the nature of the installation which is designed to hold only two people at a time, timed tickets ensure entry to the exhibition at a particular date and time for all visitors and DMA Members.
What is a timed ticket?
- Timed tickets ensure entry to the exhibition at a particular date and time.
- Timed tickets are required for Yayoi Kusama: All the Eternal Love I have for the Pumpkins due to the popularity of the artist and the nature of the installation which is designed to hold only two people at a time.
Do all DMA Members need a ticket?
- All DMA Members and children 11 and under are free, but must have a timed ticket with a specific assigned time slot for Yayoi Kusama: All the Eternal Love I have for the Pumpkins.
- The exhibition will be open exclusively to DMA Members September 15 through September 30, prior to the public opening on October 1. A monthly Thursday evening will also be allotted for DMA Member access only.
Do children require timed tickets?
- All visitors and DMA Members require a timed ticket.
- Children 11 and under are free but still need a timed ticket, this includes held children or children in carriers. An adult holding a child or with a child in a carrier counts as the two people in the room.
- An adult must accompany each child 15 and under into the installation. Adults will need to purchase an additional ticket(s) to enter the exhibition with another child.
- Children 11 and under cannot be left unattended outside the installation.
How often will tickets be released?
- All tickets will be released on the third Monday of every month for the upcoming month. For example, tickets for October will be released September 18; tickets for November will be released on October 16.
- Tickets are expected to sell out, so please purchase in advance. Limited tickets will be available onsite on a first come, first served basis.
- Tickets may be presented in printed form or on a mobile device.
When do I need to arrive?
- You will be assigned a time slot when you purchase your ticket. Once you have your ticket, plan to arrive 30 minutes prior to the assigned time on your ticket to get in line. Ticket holders for the 11:00 a.m. time slot do not need to arrive 30 minutes early as the Museum opens at 11:00 a.m.
Where is the exhibition located?
- The exhibition is located on the first floor of the Museum in the contemporary art galleries across from the Flora Street entrance.
How much time can I spend in the exhibition?
- The exhibition is designed to be experienced for 45 seconds per the artist’s intent.
- A room attendant will escort you in and out of the exhibition.
How many works are included in the exhibition?
- Yayoi Kusama: All the Eternal Love I Have for the Pumpkins is one immersive installation.
- Yayoi Kusama: All the Eternal Love I Have for the Pumpkins is not part of the touring exhibition currently travelling across the US and Canada.
Can I take photos or videos?
- Photography is allowed with use of cell phones and small personal cameras.
- Flash, tripods, and selfie sticks are prohibited in the exhibition and the Museum galleries.
- Share your experience using #KusamaPumpkins on social media.
- You will have 45 seconds to take photos in the exhibition per the artist’s intent.
Why can’t I take my bag in?
- Yayoi Kusama:All the Eternal Love I Have for the Pumpkins is an intimate exhibition. For the safety of the artwork on display and to make the most of your experience, bags must be checked at the complimentary coat check next to the DMA Store, or left at the designated area outside the exhibition before lining up.
What do I do with my stroller?
- Strollers are not permitted inside the installation.
- Strollers can be parked in the designated area outside the exhibition that will be watched by a gallery attendant.
Is it wheelchair accessible?
- Standard wheelchairs and other mobility devices less than 30” wide can enter and exit the Infinity Mirror Rooms one at a time. Inside the exhibition is a short runway; once inside, wheelchairs will not be able to turn around, and visitors must be able to back straight out of the room. If your wheelchair or mobility device does not meet these requirements, please alert a DMA staff member. You will be given the option to borrow a wheelchair from the Museum that fits the required dimensions in order to experience the exhibition.
What if I miss my allotted time?
- Because of the timed nature of the experience, if you’ve missed your assigned time slot for the day, you will need to purchase another ticket for a new time that day, or for another day.
- No refunds or exchanges will be issued if your time slot is missed. If the room is closed for maintenance or repair, a ticket refund will be granted.
Why can’t my whole family/group go in together?
- The exhibition is designed to be enjoyed by two people at a time as per the artist’s intent.
How old do you have to be to go alone?
- Persons age 15 and under must be accompanied into the exhibition by an adult; if there are more than two children in your party, please be sure any children waiting for their turn are supervised by another adult in your party.
- Adults will need to purchase an additional ticket(s) to enter the exhibition with another child.
How many times can I go into the exhibition with my ticket?
- Your ticket is valid for one entry into the exhibition at your specified time. Because of the intimate nature of the installation, and to accommodate as many guests as possible, we are not able to permit multiple visits to the room.
Can I sit down in the exhibition?
- Please do not sit, crouch, lie down, or step off the platform. Please stand on the small platform inside the installation.
- A room attendant will escort you in and out of the exhibition.
What if I am claustrophobic?
- Individuals with sensitivity to small rooms or changes in lighting are advised not to enter.
Questions? Contact us at 214-922-1247 or members@DMA.org. Not a member? Join today.
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Image: Yayoi Kusama, All the Eternal Love I Have for the Pumpkins, 2016, wood, mirror, plastic, acrylic, LED, Courtesy Ota Fine Arts, Tokyo / Singapore and Victoria Miro, London © Yayoi Kusama